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Privacy Policy

 

This privacy policy describes how KonMari Media, Inc. and KonMari Media Japan Inc. (collectively, 'we', 'us') jointly collect and process personal information about you, how we use and protect this information, and your rights in relation to this information. This Privacy Policy applies to all services (collectively, “Services”) that we provide, including but not limited to the e commerce shopping site at https://konmari.com/.

This privacy policy applies to all personal information we collect or process about you. Personal information is information that identifies, relates to, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.

 

1.     Personal information we Collect

We collect personal information about you from a variety of sources, including information we collect from you directly (e.g. when you contact us or create an account with us), and information we collect automatically (e.g. data collected from cookies, as described in section 2).

Please note that we may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.  We will inform you at the time your information is collected whether certain data is compulsory and the consequences of the failure to provide such data. 

We make the following disclosures about personal information we collect: (i) the categories of personal information we collect, (ii) sources of personal information, (iii) purpose of our collection of that personal information, (iv) whether we shared personal information for a Business purpose or Commercial purpose (each as defined in the California Consumer Privacy Act), (v) whether that personal information is sold (as defined in the California Consumer Privacy Act) and (vi) the legal basis for processing personal information (as required by the EU General Data Protection Regulation):

 

Category of personal information

Where we collect per information from

Purpose(s) of collection

Did we Share or Disclose the Personal Information for a Business or Commercial Purpose? If yes, with whom?

Did we “Sell” the personal information?

Legal Basis

Identifiers, such as name, address, email address, account information

Directly from you

All purposes specified in Section 4

The entities stated in Section6, including

:• Vendors, and service providers, and third parties that perform services for us.

No

For the purpose of the contract as specified in Section 5 (a)

Commercial information, such as products or services purchased or considered

-Directly from you

- Automatically from your mobile devices and computers used to access the Services

All purposes specified in Section 4

The entities stated in Section6, including

:• Vendors, and service providers, and third parties that perform services for us. 

No

For the purpose of the contract as specified in Section 5 (a)

Payment information, such as credit card numbers

Directly from you

Purposes (a), (b), (f), (g), (i) in Section 4

The entities stated in Section6, including

:• Vendors, and service providers, and third parties that perform services for us.

No

For the purpose of the contract as specified in Section 5 (a)

Internet or other electronic network activity information, such as browsing history, search history, or information collected through cookies.

Automatically from your mobile devices and computers used to access the Services

Purposes (a), (b), (c), (e), (f), (g), (h), (i) in Section 4

The entities stated in Section6, including

:• Vendors, and service providers, and third parties that perform services for us.

No

Legitimate Interest as specified in Section 5 (b)

Biometric information, including your profile picture

-Directly from you

Purposes (a) and (b) in Section 4

The entities stated in Section6, including

:• Vendors, and service providers, and third parties that perform services for us.

No

 

 

 

2.     Cookies

In connection with certain features of our Services to customers, we may set cookies on your web browser (or use other technologies like clear gifs, web beacons or similar devices, including devices that function in the mobile environment) when you interact with websites.  For details related to the cookies that we use as well as instructions for opting-out, please see the Cookie Policy.

 

3.     Special categories of personal data

We do not process any type of personal information that fall into special categories of personal data.

 

4.     How we use your personal information and the basis on which we use it

We may use your personal information for the following purposes:

  • Identification and authentication: We use your identifiers to verify your identity when you access your account and to ensure the security of your personal information;
  • Operating the Services: We process your personal information to provide you with access to the Services, as you have requested;
  • Improving the Services: We analyse information about how you use the Services to provide an improved experience for all users;
  • Communicating with you: We may use your personal information to communicate with you, for example if we are providing information about changes to the terms and conditions, notify you the status or your order, or if you contact us with questions;
  • Marketing: We may use your personal information to build a profile about you and place you into particular marketing segments in order to understand your preferences better and to appropriately personalize the marketing messages we send to you. We may also use your identifiers to send you marketing communications about the Services and other products or services that may be of interest to you;
  • Exercising our rights: We may use your personal information to exercise our legal rights where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law or our terms and conditions;
  • Complying with our obligations: We may process your personal information to comply with legal or regulatory requirements, where this is explicitly required by law, such as in response to court orders or to comply with privacy or financial regulations;
  • Customizing your experience: When you use the Services, we may use your personal information to improve your experience, such as by providing interactive or personalized elements and providing you with content based on your interests; and
  • Protecting against harm: We may use personal information as necessary to protect the rights and safety of us, you, or others.

We may aggregate or de-identify any information collected about you through your use of the Services or otherwise, and we may use that aggregated or de-identified information for any purpose.

 

5.     Legal Basis

In the European Union, we must have legal basis to process your personal information. We process your data under the following legal bases:

  • to fulfil our contractual obligations to you, for example to provide the services, to ensure that invoices are paid correctly. Failure to provide this information may prevent or delay the fulfilment of these contractual obligations
  • to meet our legitimate interests, for example to understand how you use our products and services and to enable us to derive knowledge from that, which allows us to develop new products and services. Furthermore, in order to comply with legal obligation in countries that are not members of the European Union/European Economic Area. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to our direct marketing activities, Cookies and Tracking Technologies or when we process location data [and sensitive personal information). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy policy.

 

6.     Information Sharing

We may disclose your personal information for business purposes to the following parties:

  • Service providers and business partners. We may share your personal information with our service providers and business partners, including but not limited to, internet service providers, data analytics providers, operating systems and platforms, that perform marketing services and other business operations for us. For example, we may partner with other companies to process secure payments, fulfill orders, send newsletters and marketing emails, support email and messaging services.
  • Law enforcement agencies, courts, regulators and government authorities. We may share your personal information with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
  • Asset purchasers. We may share your personal information with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this privacy policy.

California law requires that we describe certain disclosures of personal information that involve monetary or other consideration.  California law treats such disclosures as “sales” even if no money is exchanged.  We do not sell your personal information.

California law also requires that we disclose our practices on how we handle personal information of minors. We do not sell personal information of minors under 16 years of age without affirmative authorization.

Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the services). See the section on "International Data Transfers" below for more information.

 

7.     Your rights over your personal information

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

  • access your personal information
  • rectify the information we hold about you
  • erase your personal information
  • restrict our use of your personal information
  • object to our use of your personal information
  • receive your personal information in a usable electronic format and transmit it to an external party (right to data portability)
  • learn more about the sources from which we collect information, the purposes for which we collect and share information, the information we hold, and the categories of parties with whom we share your information;
  • for California residents, opt out of certain disclosures of personal information that California law defines as “sales” when personal information is disclosed even if no money is exchanged (you may exercise that right here: Do Not Sell My Personal Information); and

Additionally, we will not discriminate against you for exercising any of your rights. Unless permitted by law, we will not:

  • Deny you goods or services
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
  • Provide you a different level or quality of goods or services
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

If you would like to discuss or exercise such rights, please contact us by calling us at toll-free 1-855-955-0356 or completing the webform.

Your request must be verifiable. In order for us to verify your identity, we will match two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification. If your request is to know or access specific pieces of personal information, you will be required to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. We may require the agent to provide a written permission from you to submit a request on your behalf and to verify their identity, or demonstrate that he or she has power of attorney in connection with a request to know, access or delete.

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.

Please note that we may require additional information from you in order to honor your request, and we may decline your request as permitted under applicable law.  

 

8.     Automated decisions about you

The European law require us to disclose our practice regarding the automated decision makings about you. We do not make any automated decisions about you.

 

9.     Information Security and Storage

We implement technical and organizational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.

 

10.  Retention

We will keep your personal information for as long as we have a relationship with you, and for as long as is necessary to maintain our products and services thereafter. We will only retain your personal information after this time if we are required to do so to comply with the law, or if there are outstanding claims or complaints that will reasonably require your personal information to be retained.

 

11.  International Data Transfers

Your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

As Rakuten Group companies, KonMari Media, Inc. and KonMari Media Japan, Inc. relies on the Rakuten Group Binding Corporate Rules to legitimize international data transfers within the Group. The Rakuten Group Binding Corporate Rules can be found at https://corp.rakuten.co.jp/privacy/en/bcr.html.

 

12.  Do Not Track Signals

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across websites or other online service. If we do so in the future, we will describe how we do so in this Policy.

 

13.  Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. We do not share your information with third parties for their direct marketing purposes.

 

14.  Changes to the Policy

We may modify or update this privacy policy from time to time.

If case we change our privacy practices, we will update this privacy policy. We will notify you of the changes, either directly to you (e.g. if you have an account with us) or on our services. Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give collect your consent before such change.

 

15.  Contact Us

KonMari Media, Inc. and KonMari Media Japan, Inc. are the joint controllers responsible for the personal information we collect and process.

If you have questions or concerns regarding the way in which your personal information has been used, please contact below:

KonMari Media, Inc.

1601 Vine Street, Suite 7120, Los Angeles, CA 90028 U.S.A.

email: help@konmari.com

webform: Contact form

Telephone: 1-855-955-0356

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you are a European resident and believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your data protection authority or to the data protection authority of Luxembourg using their website [https://cnpd.public.lu/en.html].

Last updated on January 1, 2020

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