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Tidying
What is the KonMari Method™?

Most tidying methods advocate a room-by-room or little-by-little approach, which doom you to pick away at your piles of stuff forever. The KonMari Method™, with its revolutionary category-by-category system, leads to lasting results.

The KonMari Method™ encourages keeping only those things that speak to the heart. Discard items that have outlived their purpose; thank them for their service – then let them go.

People around the world have been drawn to this philosophy not only due to its effectiveness, but also because it places great importance on being mindful, introspective and forward-looking.

How can I learn more about the KonMari Method™?
Read Marie’s books to start your tidying journey or join the community by following us on social. For more individual support tidying, contact a certified KonMari Consultant.
Can Marie tidy my home?

Thank you for your interest in hiring Marie to tidy your home. While she would love to directly assist as many people as possible, she is unable to take on personal clients or tidying projects at this time, due to scheduling.

If you are seeking one-on-one tidying assistance, our certified KonMari Consultants are professionally trained to help you tidy your home using the KonMari Method™. We have over 300 certified KonMari Consultants in more than 30 countries around the world. Pricing varies according to mastery level and location, but you can filter easily – and learn more about the program – on our Consultants page.

Orders & Shipping
Where do you ship to?
  • All U.S. addresses including Alaska and Hawaii.
  • Canada (coming soon)

We are working on expanding to other countries soon – thank you for your patience as we grow our international presence!

*Please note, not all items can ship to all countries. Non-U.S. shipping eligibility is indicated on the item detail page.

Shipping within the United States
How long will it take for my order to arrive?

We are working closely with our external partners and carriers to ensure your order reaches you as quickly as possible. All in-stock items are processed within 1-3 business days. You will receive your order based on the shipping method you selected below*:

Standard Shipping: 3-6 business days

2-Day Shipping: 2 business days (ships same day if ordered by 12:00 pm PST on a business day, and next business day if ordered after 12:00 pm PST)

Overnight Shipping: Next business day (ships same day if ordered by 12:00 pm PST on a business day, and next business day if ordered after 12:00 pm PST)

 

    What are your shipping costs?

    Within the mainland United States: Standard Ground Shipping is free for orders over $150. For orders under $150, we offer Standard Ground Shipping starting at $9.

    Alaska & Hawaii: Shipping costs will be calculated at checkout. 

    We also offer paid 2-Day and Overnight Shipping to the mainland U.S. Rates vary upon destination and are calculated at checkout.

    What is your return policy?

    All new and unused items are eligible for a refund within 30 days of placing your order. Items must be returned unopened, with tags and in their original packaging.

    Items ineligible for returns:

    • Any order that was placed more than 30 days ago.
    • Any item marked as “Final Sale.”
    • Any item shipped internationally.
    How do I make a return?

    To start a return, please visit our Return Center and enter in the email address that you used when placing your order and click “Start a Return.” You will receive an email with a link that will direct you to our Return Center where you can choose the item(s) you would like to return and select the reason(s) for the return. 

    Affix the label to your package and take it to a USPS drop-off location. The return label fee is $10, which will be deducted from your refund. If you would like to use your own return shipping method, please email orders@konmari.com and we would be happy to assist you.

    KonMari is not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while in transit. Items that are damaged when we receive them will not be eligible for refund.

    As soon as we receive your return and determine that it is in resellable condition, we will issue your refund right away. Your refund will have the $10 return label fee and any original delivery, shipping and handling fees paid deducted from the total. Please note that credit card refunds may take up to 10 days to complete depending on the processing time, which varies between credit card issuers.

    How do I start an exchange?

    We only accept exchanges for different sizes of the same item. To start an exchange for a new size, please visit our Return Center and enter in the email address that you used when placing your order and click “Start a Return.” You will receive an email with a link that will direct you to our Return Center where you can choose the item(s) you would like to exchange. Please make sure you check off the box that says “Is this an exchange?”. Finally, please specify which size you would like to exchange it for in the “Additional Comments” field. The $10 return label fee will be waived on exchanges for different sizes.

    Please note, if the size you would like to exchange it for has sold out, a member of our team will reach out to you to assist you with next steps.

    We are unable to accept exchanges for two different items (only different sizes). If you would like to return one item and receive a different one, you will need to process a return and then place a new order for the different item(s).

    What do I do if I receive a damaged item and/or the wrong item?
    In the rare event that merchandise arrives damaged or an incorrect item is received, please email us at orders@konmari.com within 5 days of receiving your package so we can resolve any issues as quickly as possible.
    Shipping Internationally
    How long will it take for my international order to arrive?

    All in-stock items are processed within 1-2 business days. We do not have control over the carriers and their transit times, but we will provide you with a tracking number so you can estimate delivery timing. 

    • Canadian orders ship via FedEx Ground.
    • More carriers may be added in the future.
    What are your international shipping costs?

    International shipping rates are calculated at checkout based on item weights and dimensions, destination and shipping method selected. We pass along our preferred rates from FedEx and other carriers.

    What is your international return policy?
    At this time, we are unable to accept any returns on orders shipped internationally.
    What do I do if I receive a damaged item and/or the wrong item?
    In the rare event that merchandise arrives damaged or an incorrect item is received, please email us at orders@konmari.com within 5 days of receiving your package so we can resolve any issues as quickly as possible.
    The Container Store x KonMari Collaboration
    Why collaborate with The Container Store?

    The collaboration was designed to help people organize using Marie’s unique approach to tidying: the KonMari Method™. Only keep what sparks joy – and give those items a home.

    The collaboration is a nod to Marie’s Japanese heritage, especially the Hikidashi Storage Boxes (for drawer and closet organization) and the bamboo storage bins (inspired by Shoji).

    When will The Container Store x KonMari collection launch?
    • Monday, January 11 2021: Online at konmari.com and containerstore.com.
    • Friday, January 15 2021: In store at The Container Store retail locations.
    What types of products are included in the collection? Will Hikidashi Boxes be included?

    The Container Store x KonMari collaboration unites the storage and organization mastery of The Container Store with the tidy and joyful ethos of Marie Kondo – featuring more than 100 sustainably sourced products designed to inspire a tidy and joyful home. Product categories include:

      • Closet & Wardrobe
      • Hikidashi Storage Boxes for Drawers and Closets
      • Desk & Office 
      • Kitchen & Pantry 
      • Kids’ Tidying
    Are the products sustainable?
    The Container Store x KonMari collaboration is designed using premium and sustainable materials including bamboo, ceramic, recycled fiberboard and wood certified by the Forest Stewardship Council.
    What is the return policy for The Container Store x KonMari products?

    The Container Store x KonMari products purchased from KonMari.com must be returned to KonMari and cannot be returned to The Container Store. Our standard Return Policy applies: 


    All new and unused items are eligible for a refund within 30 days of placing your order. Items must be returned unopened, with tags and in their original packaging.


    To start a return, please visit our Return Center and enter in the email address that you used when placing your order and click “Start a Return.” You will receive an email with a link that will direct you to our Return Center where you can choose the item(s) you would like to return and select the reason(s) for the return. 


    Affix the label to your package and take it to a USPS drop-off location. The return label fee is $10, which will be deducted from your refund. If you would like to use your own return shipping method, please email orders@konmari.com and we would be happy to assist you.


    KonMari is not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while in transit. Items that are damaged when we receive them will not be eligible for refund.


    As soon as we receive your return and determine that it is in resellable condition, we will issue your refund right away. Your refund will have the $10 return label fee and any original delivery, shipping and handling fees paid deducted from the total. Please note that credit card refunds may take up to 10 days to complete depending on the processing time, which varies between credit card issuers.

    Consultants
    How do I contact and/or book a certified KonMari Consultant?
    A listing of all certified KonMari Consultants can be found on our Consultants page. You can reach out to them directly by clicking the contact button on their profiles.
    What do the different KonMari Consultant levels mean?

    Consultants are assigned levels that correspond to how many tidying sessions they have completed with clients using the KonMari Method™, as well as the number of clients who have completed tidying their homes.

    Regardless of level, each KonMari Consultant is officially certified and trained in the same program.

    KonMari Consultant Certification Levels (minimum requirements):

    • Certified Green: 30 tidying hours, 1 client who completed their tidying festival
    • Certified Bronze: 150 tidying hours, 1 client who completed their tidying festival
    • Certified Silver: 300 tidying hours, 1 client who completed their tidying festival
    • Certified Gold: 600 tidying hours, 2 clients who completed their tidying festival
    • Certified Platinum: 900 tidying hours, 2 clients who completed their tidying festival
    • Certified Master: 1,500 tidying hours, 2 clients who completed their tidying festival
    How can I become a certified KonMari Consultant?
    Please visit our Consultants page for more information on how to become a certified KonMari Consultant.
    How can I interview a certified KonMari Consultant?
    We have a select group of certified KonMari Consultant speakers who are available for press interviews or guest-speaking events. To access this list, please reach out to kcsupport@konmari.com.
    KonMari Brand
    Who can I contact about a media opportunity?
    Reach us at press@konmari.com – we’d love to connect.
    How can I invite Marie to come to my country/company/event?
    Please reach out to us at help@konmari.com and let us know. Marie has a tight schedule and can accept only a limited number of events, but we also have a wonderful network of certified Consultants around the world who may be able to help meet your needs!
    CAREERS
    Social Media Community Manager

    About Us

    KonMari is a lifestyle brand with a suite of products, services and content designed to help organize homes and bring joy to people’s lives. The company was founded by Marie Kondo, tidying expert and bestselling author, in 2016 and has business verticals across entertainment, book publishing, digital content, e-commerce and a certified Consultant program. KonMari Media, Inc. became a subsidiary of Rakuten, Inc. in 2019. Visit us here for more information and tidying inspiration. 

     

    Summary

    This role is responsible for defining and executing an innovative social media strategy and campaigns that deliver measurable business results. This position collaborates with stakeholders across all KonMari business verticals to create social content strategy in line with the needs of each brand vertical. The ideal candidate will have a strong background in strategic planning within the social and digital space and experience developing and implementing highly successful social media campaigns. This role reports to the Head of Marketing & Commerce.

     

    Responsibilities

    • Create and implement a dynamic strategy to grow, engage and convert our audience on Instagram and other social platforms including Facebook, Twitter, LinkedIn, YouTube and Pinterest on a limited budget. Continually evolve and adjust strategy to meet and/or exceed metric targets.
    • Responsible for building new social communities for business pillars, in addition to the brand social presence
    • Build content calendar and strategy to align with Merch calendar, product and brand launches, events and activations and other brand initiatives
    • Lead social listening; retain loyalty; resolve community issues and provide relevant feedback to internal team. Foster engagement with our community – including participating in conversations that will garner earned media
    • Deliver ongoing social strategy while actively participating in topical relevant conversation opportunities
    • Work cross functionally to track and report weekly performance against KPIs; monitor, measure and analyze the effectiveness of social channels to enable continuous learning, and program optimization
    • Operationalize business development and revenue opportunities with other media organizations and brands through social-first initiatives
    • Source UGC for key company initiatives, aligning with brand voice and aesthetic
    • Analyzing data of various social platforms and report to management on performance and trends  

     

    Minimum Requirements

    • Ability to gather and synthesize data to make strategic creative and content decisions
    • Ability to use analytics to prove ROI and create meaningful reports to management
    • Extremely organized and detail oriented
    • Flawless communication and writing skills 
    • Strong visual eye, creative taste level and design experience
    • Ability to work effectively in a team environment as well as independently
    • Have a pulse on cultural dialogue- you know where the buzz is and where brands can play a role
    • Lead a small team of social and community assistants

     

    Qualification Requirements

    • Minimum of 5 years of experience managing social media for large audiences and a network of contacts in new media
    • Bachelor’s Degree in English, Journalism, Communications or equivalent preferred
    • Experience with operating task management tools
    • Familiarity with ecommerce or customer service is a plus
    • Experience in the home, design or lifestyle space is helpful
    • Strong passion for the KonMari Method™ and brand mission

     

    Social Media URLs

    Marie 

    KonMari 


    Please send resume and cover letter to careers@konmari.com with “Social Media Community Manager” in the subject line.

    Executive Assistant

    About KonMari

    KonMari is a lifestyle brand founded by tidying expert, bestselling author and Emmy-nominated television star Marie Kondo. 

    At KonMari, we believe that if you tidy your space, you can transform your life. Our goal is to help more people live a life that sparks joy, and we are committed to offering the simplest, most effective tools and services to help you get there.

    Job Overview

    Seeking a professional, detail-oriented executive assistant for a Japanese celebrity.

    Key Responsibilities 

    • Manage calendar across time zones, book appointments and meetings
    • Translate emails and documents from English to Japanese and Japanese to English
    • Liaise with external partners, key stakeholders and internal departments to coordinate public appearances, press interviews, photo and video shoots, etc.
    • Coordinate wardrobe for appearances, shoots and travel
    • Accompany talent to all appointments and meetings, as well as domestic and international business trips 
    • Assist talent on set and during press interviews

    Qualifications and Experience

    • 3+ years experience as an Executive Assistant for high-profile executive or celebrity preferred
    • Excellent verbal and written communication skills in both Japanese and English
    • Ability to maintain discretion and high level of confidentiality
    • Ability to work flexible hours and on weekends
    • Ability to prioritize and anticipate needs, handling multiple projects successfully in a fast-paced environment
    • Superior time management and organizational skills, ability to efficiently track and handle varying deadlines and prioritize tasks
    • A “no task is too small” attitude, with an innate desire to lend a helping hand to teammates
    • Strong problem-solving skills, exhibiting initiative and a sense of urgency
    • Able to think creatively and react calmly when it comes to quick and unplanned changes in schedule
    • Exceptional technical skills, proficiency in G-Suite and productivity tools such as Slack, LINE, Asana, Dropbox, Zoom, etc.
    • Must own a vehicle, have a valid Driver's License and insurance
    • US passport required and must have the ability to travel on short notice
    • Strong passion and understanding of the KonMari Method™
    • Bachelor's Degree preferred, but not required

    Employment Details

    • Full-time employment
    • Health and dental benefits, 401(k)
    • Based in Los Angeles (Hollywood/West Hollywood/Beverly Hills area)

     Employment Terms

    Employment eligibility to work with KonMari Media, Inc. in the U.S. is required, as the Company will not pursue visa sponsorship for these positions.

    Konmari Media, Inc. is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

     Please send resume and cover letter to careers@konmari.com with “EXECUTIVE ASSISTANT” in the subject line.

    VP of Business Development

    About KonMari

    KonMari Media, Inc. is a lifestyle brand founded by tidying expert, bestselling author and Emmy-nominated television star Marie Kondo. 

    At KonMari, we believe that if you tidy your space, you can transform your life. Our goal is to help more people live a life that sparks joy, and we are committed to offering the simplest, most effective tools and services to help you get there.

    Job Overview

    The VP of Business Development will provide strategic leadership and generate revenue through sponsorships, collaborations, partnerships, experiential activations and alternative channels. This role will develop short and long-term revenue goals, plans and policies that support – and are in alignment with – the KonMari brand. This role reports to KonMari’s COO, based in the Bay Area or Los Angeles.

     Key Responsibilities

    •     Research, identify, strategize, build and scale new and existing relationships and corporate partnerships across all business verticals, including but not limited to entertainment, publishing, digital content, the Consultant program and e-commerce.
    •       Pioneer compelling programs that demonstrate a clear understanding of partner values and goals.
    •       Collaborate with key stakeholders across the business to identify, create and package new offerings for partners throughout the year.
    •       Establish and implement short and long-term revenue goals and objectives. Project manage with the KonMari team to achieve them.

     Qualifications

    •       Bachelor’s degree in Business Administration, Marketing, Communications, Strategic Development or equivalent work experience is required; MBA or other graduate-level degree is a plus.
    •       10+ years in brand partnerships, integrated marketing campaigns, digital technology and content with client-facing experience.
    •       Has broad understanding and network of business and partner development and knows how to drive revenue.
    •       Fluency in ROI and metrics required to secure partnerships.
    •       Strong ability to prioritize within a fast-paced, growth-minded organization while managing multiple projects and deadlines.
    •       Creative, passionate and positive self-starter – willing to brainstorm big ideas and independently see them through execution.
    •       A nuanced understanding of the KonMari Method™ and underlying philosophy is essential. Hint: Read Marie’s books!

    Please send resume and cover letter to careers@konmari.com with “VP of Business Development” in the subject line.

    Books & Publishing
    Who can I contact about content copyright infringement?
    If you ever come across any copyrighted content on YouTube or other platforms, please let us know at help@konmari.com. We appreciate your assistance.
    Who can I contact about publishing Marie Kondo's books in a different language?
    Please contact us at publishing@konmari.com for information on foreign language publishing and translation rights for Marie Kondo's books.
    KonMari Learning & Online Courses
    I need help creating, accessing and / or logging into my KonMari Learning account at learn.konmari.com.
    For guidance on how to access your account, please check out our tips here. If you’re still having issues, please submit an inquiry here and we’ll be happy to assist you.
    I’m experiencing technical issues and am having trouble watching KonMari Method™: Fundamentals of Tidying on learn.konmari.com.

    For help troubleshooting technical issues, please check out our tips here. If you’re still having issues, please submit an inquiry here and we’ll be happy to assist you.

    I have questions and/or feedback regarding KonMari Method™: Fundamentals of Tidying and/or the KonMari Method™.

    Our team would love to hear from you! Please contact us at help@konmari.com.