How do I make a return?

To start a return, please visit our Return Center and enter in the email address that you used when placing your order and click “Start a Return.” You will receive an email with a link that will direct you to our Return Center where you can choose the item(s) you would like to return and select the reason(s) for the return. 

Affix the label to your package and take it to a USPS drop-off location. The return label fee is $10, which will be deducted from your refund. If you would like to use your own return shipping method, please email and we would be happy to assist you.

KonMari is not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while in transit. Items that are damaged when we receive them will not be eligible for refund.

As soon as we receive your return and determine that it is in resellable condition, we will issue your refund right away. Your refund will have the $10 return label fee and any original delivery, shipping and handling fees paid deducted from the total. Please note that credit card refunds may take up to 10 days to complete depending on the processing time, which varies between credit card issuers.

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